Accident Reporting
 

Step 1 - Render assistance to injured parties and call 995 for ambulance.

Step 2 - Cabbies are to call its 24-hour Fast-Response Accident Reporting Hotline (FLASH) at 6100 1620 for all accident reporting.
FLASH responders will arrive within 30 minutes from the time you report your location.
FLASH contact centre officer will guide you on the dos and don’ts during the call while you wait for its field responder to arrive.

Step 3 - Take photos of the accident scene and damages to all vehicles and/ or property while waiting for the responder’s arrival.

Step 4 - Report to your Accident Reporting Centre together with your taxi within 24 hrs or the next working day for vehicle assessment and retrieval of footage.

  1. Do not remove vehicle or move the injured person.

  2. Please beware of touters who may approach you and claim that they are able to assist you with the accident claim procedures. They are unauthorised personnel and do not represent ComfortDelGro Taxi. Speak only to FLASH field responders.
You would need to file a traffic police report within 24 hours if the accident involves:
a) Injury cases with 3 days medical leave or more
b) Fatality
c) Pedestrian or cyclist
d) Foreign vehicle
e) Hit-and-run case

Address: 59 Loyang Drive, Level 4

For Accident Reporting:
Weekdays: 8:00am to 5:00pm
Saturdays: 8:00am to 12:00pm
Closed on Sunday and Public Holidays

For Enquiries: 
Operating Hours -
Monday to Friday: 8:00am to 5:00pm

Contacts :-
Taxi Repair Status Enquiry: 6214 8311 or 6214 8312
Loss of Income Payment Enquiry: 6214 8407
Claim Status Enquiry*: 6214 8730 / cdgeclaims@cdge.com.sg
*Please enquire only after 3 months from the date of collection of the Taxi

Address: 31 Corporation Road

For Accident Reporting: 
Weekdays: 8:00am to 5:45pm
Saturdays: 8:00am to 5:45pm
Closed on Sundays and Public Holidays

For Enquiries:
Operating Hours -
Weekdays: 8:00am to 5:00pm
Closed on Weekends and Public Holidays

Contacts -
Taxi Repair Status /Loss of Earnings Enquiry/Claim Status Enquiry: 6265 7130
taxiscs@stengg.com
*Please enquire only after 3 months from the date of collection of the Taxi

You may call our Fleet Safety hotline at 6550 8768 during office hours from Mondays to Friday from 8am to 5.30pm. Alternatively, you may call your Accident Reporting Centre as well.

If you are injured when you are driving our taxi and if the accident happened in Singapore, you may submit the original bill to our General Counter during office hours, we will then help forward your claim to the insurance company.

We have, on 1 January 2021, appointed AXA Insurance Pte Ltd as our insurer. Cabbies are to call its 24-hour Fast-Response Accident Reporting Hotline or FLASH at 6100 1620 for all accident reporting. For more details, please click here for more information