New Call Levy
 
Call Levy is a fee charged for a booking job successfully given to the driver.
Call Levy charges will be deducted automatically from your registered UOB account with the Company every Tuesday. If the Tuesday falls on a public holiday, the deduction will be done on the next working day.
We will be introducing a new call levy for jobs with $2.30, $3.30 and $8 booking fees with effect from 3am on 25 September 2018 (Tuesday). In response to cabbies’ feedback, for fares that are below $12, the new call levy will be waived to encourage cabbies to take more bookings. For fares that are $12 and above, the new call levy will be 3.9% of the fare collected. It is subject to GST as per normal.

In response to cabbies’ feedback, for fares that are below $12, the new call levy will be waived to encourage cabbies to take more bookings.

For fares that are $12 and above, the new call levy will be 3.9% of the fare collected. It is subject to GST as per normal. Details of the new call levy structure are shown in the table below:


 
It is implemented with effect from 3am on 25 September 2018. This is the first adjustment that we have made to the call levy in seven years. The last adjustment was in 2011.
On a daily basis, thousands of bookings are lost to us because not enough cabbies take available booking jobs. If more do, it would mean shorter waiting time for commuters and this, in turn, will incentivize more commuters to want to take our cabs – which ultimately mean more trips and more income for our cabbies. And, In response to cabbies’ feedback, for fares that are below $12, the new call levy will be waived to encourage cabbies to take more bookings.
Some cabbies may pay less, while others more, depending on the number of booking jobs one takes, the fares collected and the weekly incentives received. We are waiving the call levy for fares that are less than $12 to encourage our cabbies to take more bookings. There is no change to the call levy for corporate jobs. There are also weekly incentives for cabbies to take more • booking jobs in a week; • booking jobs during the peak hours; and • flat fare jobs. Moving on, cabbies will get more incentives when they take more booking jobs.
The new call levy is implemented across the entire fleet of ComfortDelGro taxis. It is not a trial.
Call levies are automatically calculated and deducted from our cabbies’ UOB accounts every Tuesday of the week.
As per current arrangement, cabbies can see the total call levy in the summary on the MDT. Cabbies can also check their statements for both the summary and the details of the levies deducted in the Cabby Portal.
As per current arrangement, cabbies can view the call levies from their statements that are available via the Cabby Portal by the next day.
Cabbies can view both the summary and details of the fares collected, call levies deducted, call levies waived and weekly incentives received by cabbies on the Cabby Portal.
The call levy is applicable to metered and flat fares of all current booking jobs, advance booking jobs ($2.30, $3.30 and $8 jobs), including promo codes. It is not applicable to the ERP and the drop-off surcharge such as the one at Fuji Xerox Tower.
The call levy is applicable for all surcharges including the City Area and location surcharges. It is not applicable for the ERP and the drop-off surcharge such as the one at Fuji Xerox Tower.
There will be a major change to the 4 & 5 star ratings incentives in November. Please look out for it. Meanwhile this scheme will be suspended temporarily