- What is ComfortRIDE?
- Why is company rolling out ComfortRIDE now?
- How will ComfortRIDE benefit ComfortDelGro cabbies?
- Will cabbies continue to get weekly incentives?
- Can I charge extra if customer request extra drop off points?
ComfortRIDE is a new service that connects customers to the nearest vehicle, their waiting time will be shortened and they will get a vehicle faster.
The demand for taxi bookings is more than what we can fulfil, especially during peak hours. Hence, it is vital that we introduce dynamic pricing especially during peak hours so that we can meet the demand. Otherwise, fewer customers will call our taxis.
ComfortRIDE allows us to offer dynamic pricing, so that cabbies can benefit from higher fares during high demand periods. During periods of low demand, ComfortRIDE fares will be lowered to stimulate demand for our taxis and also compete with other companies. With ComfortRIDE, our cabbies will get more fares and spend .
Our cabbies will continue to enjoy the incentives that they are currently enjoying now so long as they meet the targets.
Yes, you may charge $5 extra for every extra stop.